Something didn't go as expected with your delivery? Fill out this form and Roy will respond as soon as possible to address your concern.
Any cargo damage or service concerns must be reported within 72 hours of confirmed delivery completion. Claims submitted after this window cannot be guaranteed a resolution under standard liability terms. If you are approaching or past the 72-hour mark, call Roy immediately at 904-270-9714 in addition to submitting this form.
Claims must be filed within 72 hours of confirmed delivery completion.
Take photos of damaged cargo immediately. Note the delivery date, time, and any witnesses. This documentation supports your claim.
Per RW Express terms, standard liability is limited to the lesser of the documented replacement value or $500.00 per delivery occurrence. Full terms →
Complete all fields as accurately as possible. The more detail you provide, the faster Roy can assess and respond to your claim.
YOUR EMAIL CLIENT WILL OPEN WITH YOUR CLAIM PRE-FILLED · REVIEW AND HIT SEND · ROY WILL RESPOND AS SOON AS POSSIBLE